Terms & Conditions
Terms of Use
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These Terms of Use (the "Terms") govern your use of the services provided by The AI Dev Australia Pty Ltd (ABN 62 678 241 800) trading as CliniScribe ("CliniScribe", "we", "us", or "our"). By accessing or using our services, you agree to comply with these Terms.
1. Who These Terms Apply To
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In these Terms, "you" or "your" refers to both the individual using the services and any entity (such as your employer or another organisation) you are authorised to represent. When we refer to "CliniScribe", "we", "us", or "our", we mean The AI Dev Australia Pty Ltd (ABN 62 678 241 800).
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These Terms form a contract between you and us, setting out our obligations as a service provider and your obligations as a customer. You cannot use our services unless you agree to these Terms.​
2. Provision of the Service
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By engaging us, you are requesting that we provide the CliniScribe service (the "Service") to you. The Service will commence on the earlier of:
(i) the date you begin a trial of the Service, or
(ii) the date we process your payment for the Service.
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From that date onward, all rights and obligations outlined in these Terms will apply.
3. Access to the Service
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3.1 Account Setup: As part of the Service, we will provide you with:
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(a) A log-in identity and password to access the Service; and
(b) Assistance and support to help you use the Service, as described on the CliniScribe website.
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3.2 Account Security: You are responsible for maintaining the confidentiality of your log-in credentials (identity and password). We recommend using a strong password to protect your account from unauthorised access.
4. Use of the Service
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4.1 Compliance with Instructions: You agree to follow all instructions and guidelines provided by us regarding the access and use of the Service, including updating your account details periodically to keep your information accurate.
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4.2 Account Sharing: You agree not to share your log-in credentials with anyone else and to ensure that only you access the Service through your account.
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4.3 Prohibited Uses: You agree not to use the Service for any illegal, fraudulent, or defamatory activities.
5. Withdrawal of Access
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We reserve the right to immediately suspend or withdraw your access to the Service if necessary. If this happens, we will refund the portion of your payment corresponding to the Service you will not receive.
6. Intellectual Property Rights
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6.1 Respect for Intellectual Property: You agree not to infringe on any copyrights, trademarks, patents, or other intellectual property rights related to:
(a) Text, images, audio, and other content displayed on the Service or the CliniScribe website;
(b) The user interface of the Service, including screen designs, layout, and control features;
(c) The methodologies and processes associated with the Service.
(Collectively, "Intellectual Property Rights")
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6.2 Indemnification: You agree to indemnify and hold us, our employees, agents, and contractors harmless from any loss, damage, or expenses arising from your violation of our Intellectual Property Rights.
7. Payment of Fees
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7.1 Service Fees: You agree to pay the fees for the Service that you have selected.
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7.2 Additional Requests: In addition to paying the Service Fee, we may request that you:
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(a) Provide feedback about your experience with the Service;
(b) Provide suggestions for improvements or additional features to the Service;
(c) Participate in Beta testing of features;
(d) Provide testimonials or interviews about the Service;
(e) Recommend the Service to others.
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You consent to us contacting you from time to time about these matters.
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7.3 Fee Changes: We may change our fees at any time, with at least 30 days' written notice. Any changes will not apply retrospectively.
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8. Confidentiality
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We are committed to protecting any confidential information you provide to us. Specifically, we will:
(a) Take reasonable steps to prevent misuse, unauthorised access, modification, or disclosure of your confidential information;
(b) Limit access to your information only to those employees and contractors who need it to deliver the Service to you.
9. Privacy
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9.1 Collection of Personal Information: To provide the Service, we may collect certain personal information from you. We will limit the collection of this information to what is necessary for the effective provision of the Service.
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9.2 Privacy Policy: We will handle all personal information in accordance with our Privacy Policy, which can be found on the Cliniscribe website.
10. Termination
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10.1 Termination by Us: We may terminate the Service immediately by notifying you via your account or by email.
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10.2 Deletion of Personal Data: Upon termination, we will delete your personal records within 12 months of the termination date, unless requested sooner by you in writing. Upon deletion, we will have no further obligations to you.
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10.3 Cancellation by You: You may cancel the Service at any time by emailing us at hello@cliniscribe.ai or managing your subscription via account settings. We will process your cancellation request as soon as possible.
11. Disclaimers
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11.1 CliniScribe-Generated Text: You acknowledge that:
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(a) You are responsible for reviewing and modifying any CliniScribe-generated text to ensure it accurately reflects your professional needs;
(b) You accept full responsibility for the final version of the CliniScribe-generated text;
(c) The CliniScribe-generated text is produced using Artificial Intelligence technology, which, although improving over time, may not be entirely accurate or error-free;
(d) CliniScribe does not provide any warranty and is not liable for any issues arising from the use of CliniScribe-generated text by you or any third party claiming through you.
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11.2 Your Responsibility for Content: You further acknowledge that:
(a) We do not control or supervise the content of CliniScribe-generated text, which is derived from your notes, dictation, documents, digital media, patient records, and other data inputted by you or through a third party service;
(b) CliniScribe-generated text must be reviewed and can be edited, added to, or excluded as required;
(c) You are responsible for the final version of the CliniScribe-generated text that you store in your medical records system.
12. General Disclaimer
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12.1 Limitation of Liability: We are not liable for any loss or damage arising from:
(a) The provision of the Service to you, or any information entered into or accessed through the Service by you, your staff, or others;
(b) The use of the Service by you, your staff, or others;
(c) Any alterations to the Service, which may occur due to feedback or other factors. ​
13. Indemnity
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You agree to indemnify us, our employees, agents, and contractors from all actions, claims, and demands (including the costs of defending or settling any such actions) arising out of:
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(a) A breach of these Terms by you or your agents, employees, subcontractors, or anyone else you are responsible for;
(b) Claims made by your employees or agents related to our provision of the Service;
(c) The use of the Service by anyone other than you.
14. Force Majeure
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We are not liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including acts of God or other unforeseen events (referred to as "Force Majeure"). If a Force Majeure event occurs, we will suspend the performance of our obligations under these Terms.
15. Notices
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All notifications related to your subscription or changes to the Service (including fee changes) will be sent to the email address provided on your Accounts Page.
16. Changes to Terms
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16.1 Modifications: We may modify or update these Terms at any time. Any changes will be posted on our website, and the revised Terms will be effective as of the date posted.
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16.2 Notification of Changes: We will notify you of any significant changes to these Terms by sending an email to the address associated with your account, at least 30 days before the new Terms take effect.
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17. Dispute Resolution
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17.1 Initial Resolution: If a dispute arises between you and us relating to these Terms or the provision of the Service, the parties agree to make a good-faith effort to resolve the dispute through informal negotiations.
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17.2 Mediation: If the dispute is not resolved informally, either party may request mediation. The mediation will take place in the State of Victoria, Australia, and will be governed by the relevant mediation rules.
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17.3 Arbitration: If the dispute is not resolved through mediation, it will be resolved by arbitration, conducted in accordance with the Australian Centre for International Commercial Arbitration (ACICA) rules. The decision of the arbitrator will be final and binding.
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18. General Provisions
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18.1 Entire Agreement: These Terms of Use constitute the entire agreement between you and us, superseding all prior agreements or representations, whether written or oral.
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18.2 Assignment: We may assign our rights and obligations to a related company or entity.
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18.3 Severability: If any part of these Terms is found to be invalid, unenforceable, or illegal, the remaining provisions will remain in full force.
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18.4 Survival: Provisions that, by their nature, should survive termination of the Service, will remain in effect after termination.
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18.5 Governing Law: These Terms are governed by the laws of the State of Victoria, Australia.
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For questions about these Terms of Service, please email Nadasha Nguyen (Legal Officer) at hello@cliniscribe.ai.