Frequently Asked Questions

CliniScribe complies with the Australian Privacy Act 1998 and the Australian Privacy Principles to safeguard personal information. Data is securely hosted on local Microsoft Azure servers, ensuring compliance with Australian data sovereignty requirements. Regular audits, system updates, and rigorous breach notification processes ensure adherence to all legal obligations. Users also have the ability to manage and control their personal information. By implementing these measures, CliniScribe helps healthcare providers meet their legal responsibilities while maintaining the highest standards of patient confidentiality and data protection.

At CliniScribe, safeguarding patient data is our top priority. We meet and exceed HIPAA standards by using advanced encryption to secure data during transfer and storage, ensuring it remains protected from unauthorised access. Strict access controls, including role-based permissions, ensure only authorised personnel handle sensitive information. We conduct regular audits and system updates to align with the latest HIPAA regulations, and our team receives ongoing training to maintain a strong culture of privacy and security. By combining robust technology and continuous education, CliniScribe ensures patient confidentiality is protected every step of the way.

CliniScribe is committed to meeting the highest standards of data protection under GDPR. Patient data is encrypted during transfer and storage, with strict access controls and regular security audits in place. Critically, data is immediately erased after processing to eliminate unnecessary retention. Our transparent privacy policy clearly explains how data is collected, used, and stored, giving you full control to access, correct, delete, or transfer your data. By combining secure processing, immediate data erasure, and transparency, CliniScribe protects patient privacy while fostering trust and compliance.

We offer regular education sessions to keep users informed about cybersecurity best practices, risk management strategies, and data protection techniques. These sessions empower you to take proactive steps to further secure your data.

Your data is never shared with third parties unless required by law or you provide explicit consent. Even in such cases, strict agreements are in place to protect your information. Our support team may access your data only when absolutely necessary to assist you.

Your data is securely stored on Microsoft Azure servers within your region, protected with advanced encryption during transfer and storage. Access is restricted to authorised personnel, and you can enable Two-Factor Authentication (2FA) for an added layer of security.

Yes, all data is encrypted both at rest and in transit, ensuring it remains secure at every stage.

If you delete your account or it remains inactive for 12 months, all associated data will be permanently deleted within that timeframe.

Session transcriptions are securely processed and deleted immediately after completion to ensure no unnecessary retention.

We collect essential details like your email, phone number, full name, and clinic information. If you contact us or participate in surveys, we may collect additional information, but only what’s necessary to serve you better.

No, we do not store payment information. Payments are securely processed through Stripe, which manages your information according to their strict privacy standards. Saving your card details for automated payments is optional and requires your explicit consent.

If you have any concerns or notice a potential issue, you can contact our privacy officer directly. If you’re not satisfied with the resolution, you may escalate the matter to the Australian Privacy Commissioner.

• Phone: +61 468 945 344

• Email: hello@cliniscribe.ai

• Mail: Nadasha Nguyen, Privacy Officer

The AI Dev Australia Pty Ltd

7/946 Burke Road

Deepdene VIC 3103